Local taxes included (where applicable)
Inclusions in natural colored stones is a positive sign to differentiate them from man-made materials. Clarity of a gemstone is one of the price-determinating factors, alongside with color, cut, and carat weight.
Normally in a fine gem inclusions are not visible to the naked eye. In cheaper stone inclusions can be obvious from a certain angle.
We photograph all stones from different angles with no editing to show the maximum interior. However, you may reveal more internal features when you study the stone thoroughly. Having said that, the closest to seeing the real gem would be a video, so you can always request us to offer a short clip under natural light to help you decide better.
Colored stones are traditionally faceted in “mixed” cut: brilliant cut on the crown and step cut on the pavilion. “Holagems Cut” is a long-established hallmark of precision cut standard within fine gem material. By saying “Holagems Cut” one presumes that a fine gem has been cut from the rough (or re-cut), with the proportions and layout of facets chosen to maximize the brilliance and color of the stone, regardless the yield loss. However, some items in our stock keep their “local” cut, i.e. for a certain reason they haven’t been recut after purchase.
Certain crystals are kept in their rough unfaceted state, the way they were found in the nature.
.Delivery Information
Shipping Terms & Rates
We do our best to ship internationally even at times of global uncertainty, however the current postal terms depend on each particular country and are subject to change unexpectedly. Therefore, we at holagems. take no responsibility for any transit delays and additional fees that may be applied by each country’s customs services. To ensure the security of your items, all orders above USD 1000 value are delivered via FedEx. All orders below USD 1000 value are shipped by International Economy post. Please notify us prior to the shipment if you’d like express delivery at an additional fee.
Exchange and Returns
Several types of goods are exempt from being returned.
Non-refundable items:
- Gift cards
- Downloadable software products (e-books)
- Books and other printed products (towels & fabrics)
Any other item purchased from holagems. is exchangeable and returnable within 3 days upon receiving in case it remains in perfect condition, unused and unworn, and that all the documents accompanying the original parcel (i.e. certificates, gift boxes) be kept and submitted.
To avoid any inconveniences with customs and extra charges please send us an email before shipping back the item. Do not ship back anything without our written confirmation! Handling charges may vary based on the area of delivery. Restocking fee, inclusive of outbound shipping fees and payment system commission charged from us may be also applied to you by holagems.
We highly recommend shipping the returned item by FedEx for tracking convenience and requesting adequate insurance to cover the purchase price.
In case the original purchase certificate is not being returned, the customer is liable for an additional USD 500 (deducted from the amount being refunded).
In some instances, it is possible that you return an item to us with 100% refund and no charges at all. We are always open to discuss each particular case with you and see how we can leave you content.
Please note that auction items, bespoke items and special orders that we currently do not carry in stock, cannot be exchanged or returned under any circumstances.
.Shipping Terms & Rates
We do our best to ship internationally even at times of global uncertainty, however the current postal terms depend on each particular country and are subject to change unexpectedly. Therefore, we at holagems. take no responsibility for any transit delays and additional fees that may be applied by each country’s customs services. To ensure the security of your items, all orders above USD 1000 value are delivered via FedEx. All orders below USD 1000 value are shipped by International Economy post. Please notify us prior to the shipment if you’d like express delivery at an additional fee.
Exchange and Returns
Several types of goods are exempt from being returned.
Non-refundable items:
- Gift cards
- Downloadable software products (e-books)
- Books and other printed products (towels & fabrics)
Any other item purchased from holagems. is exchangeable and returnable within 3 days upon receiving in case it remains in perfect condition, unused and unworn, and that all the documents accompanying the original parcel (i.e. certificates, gift boxes) be kept and submitted.
To avoid any inconveniences with customs and extra charges please send us an email before shipping back the item. Do not ship back anything without our written confirmation! Handling charges may vary based on the area of delivery. Restocking fee, inclusive of outbound shipping fees and payment system commission charged from us may be also applied to you by holagems.
We highly recommend shipping the returned item by FedEx for tracking convenience and requesting adequate insurance to cover the purchase price.
In case the original purchase certificate is not being returned, the customer is liable for an additional USD 500 (deducted from the amount being refunded).
In some instances, it is possible that you return an item to us with 100% refund and no charges at all. We are always open to discuss each particular case with you and see how we can leave you content.
Please note that auction items, bespoke items and special orders that we currently do not carry in stock, cannot be exchanged or returned under any circumstances.
.Check the Reviews about Hola Gems
